E-book
Assessing satisfaction in health and long term care : practical approaches to hearing the voices of consumers / Robert A. Applebaum, Jane K. Straker, and Scott M. Geron.
Drawing from their own research, the authors have created a book that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully. Designed to be practical in its application, the book includes many examples of questions and approaches used to access consumer satisfaction. Part 1 provides an overview, in which the authors discuss theories, approaches to measuring consumer satisfaction, and how to implement a consumer data collection strategy. Part II focuses on a broad range of specific areas or settings for assessment including in.
Record details
- ISBN: 9780826116895
- ISBN: 0826116892
- ISBN: 9786611806170
- ISBN: 6611806172
- Physical Description: 1 online resource (ix, 142 pages)
- Publisher: New York : Springer, ©2000.
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references (pages 129-135) and index. |
| Formatted Contents Note: | pt. 1. Examining consumer satisfaction: context and methods. Why the growing interest in consumer satisfaction? -- Theory of consumer satisfaction -- Approaches to measuring consumer satisfaction -- Implementing a consumer data collection strategy. pt. 2. Approaches to measuring consumer satisfaction. Measuring consumer satisfaction with in-home care -- Resident satisfaction in nursing homes and assisted living -- Measuring consumer satisfaction with health care -- Using consumer survey results: completing the quality cycle. |
| Restrictions on Access Note: | NLC staff and students only. |
| Language Note: | English. |
| Source of Description Note: | Print version record. |
Search for related items by subject
| Subject: | Patient satisfaction. Data Collection. |
| Genre: | Electronic books. Electronic books. |
