Publisher:Chicago, IL : Health Administration Press, [2016]
Content descriptions
Bibliography, etc. Note:
Includes bibliographical references.
Formatted Contents Note:
The heat is on: a case study -- A dozen reasons to care about patient satisfaction -- How to get physicians to engage on patient satisfaction-six steps that work in the real world -- Dealing with the objections of skeptical physicians -- How physicians can make and sustain individual behavior changes -- How leaders can ensure success -- Issues with "the data"-our best friend and (sometimes) worst enemy -- How to shadow coach physicians: a DIY approach.
E-book
