Assessing satisfaction in health and long term care : practical approaches to hearing the voices of consumers
Record details
- ISBN: 6611806172
- ISBN: 9786611806170
- ISBN: 0826116892
- ISBN: 9780826116895
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Physical Description:
1 online resource (ix, 142 pages)
remote - Publisher: New York : Springer, ©2000.
Content descriptions
Bibliography, etc. Note: | Includes bibliographical references (pages 129-135) and index. |
Formatted Contents Note: | pt. 1. Examining consumer satisfaction: context and methods. Why the growing interest in consumer satisfaction? -- Theory of consumer satisfaction -- Approaches to measuring consumer satisfaction -- Implementing a consumer data collection strategy. pt. 2. Approaches to measuring consumer satisfaction. Measuring consumer satisfaction with in-home care -- Resident satisfaction in nursing homes and assisted living -- Measuring consumer satisfaction with health care -- Using consumer survey results: completing the quality cycle. |
Restrictions on Access Note: | NLC staff and students only. |
Language Note: | English. |
Source of Description Note: | Print version record. |
Search for related items by subject
Subject: | Data Collection Patient satisfaction |
Genre: | Electronic books. Electronic books. |