E-book
Assessing satisfaction in health and long term care practical approaches to hearing the voices of consumers
Record details
- ISBN: 9780826113054
- ISBN: 0826113052 (pbk.)
- ISBN: 0826116892 (electronic bk.)
- ISBN: 9780826116895 (electronic bk.)
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Physical Description:
1 online resource (ix, 142 p.)
remote
electronic resource - Publisher: New York : Springer, c2000.
Content descriptions
| General Note: | Multi-User. |
| Bibliography, etc. Note: | Includes bibliographical references (p. 129-135) and index. |
| Formatted Contents Note: | pt. 1. Examining consumer satisfaction: context and methods. Why the growing interest in consumer satisfaction? -- Theory of consumer satisfaction -- Approaches to measuring consumer satisfaction -- Implementing a consumer data collection strategy. pt. 2. Approaches to measuring consumer satisfaction. Measuring consumer satisfaction with in-home care -- Resident satisfaction in nursing homes and assisted living -- Measuring consumer satisfaction with health care -- Using consumer survey results: completing the quality cycle. |
| Terms Governing Use and Reproduction Note: | Access restricted by subscription. Access requires VIU IP addresses and is restricted to VIU students, faculty and staff. |
| Source of Description Note: | Description based on print version record. |
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| Genre: | Electronic books. |
